Can I take Power X on a plane?
Power X is safe to take on planes. Power X has passed various safety tests to fulfill the FAA regulations. It is within the limit for some stricter international aviation governing bodies.
Last updated: October 30, 2019 06:57
How can I choose my colors?
We will send out surveys after the campaign ends. You will pick your color preference at that time. You may choose either Blue/Grey for your Power X.
Last updated: October 30, 2019 06:57
When will my order ship out?
We guarantee it would be delivered by Feb 2020.
Last updated: October 30, 2019 06:57
What makes you charge faster than the regular chargers?
Power X supports 100W and equips the latest PD fast charging technology, providing 3x times faster than normal speed. Power X, with its specially designed circuit board can withstand high watt to provide a faster, safer charging experience.
Last updated: October 30, 2019 06:57
How much is the battery capacity?
Power X has battery capacity up to 27,000mAh battery. You could fully charge you laptops, mobiles and gadgets several times (depends on mobile battery capacities).
Last updated: October 30, 2019 06:58
Can Power X charge laptops as well?
Yes, Power X has high output power up to 100W and it could support most of the laptops. It could even charge as fast as your original adaptors.
Last updated: October 30, 2019 06:58
What service will you use for Super Fast Delivery?
We want backers to receive the reward as soon as possible. To achieve it, we have arranged special service with express courier to delivery worldwide. We will take care of customs clearance costs as well.
Last updated: October 30, 2019 06:58
What does your Lifetime Warranty include?
- Any defect in the material and construction of the device will be covered
- All Power X received by us for warranty will be repaired back to brand-new performance, and
- If it cannot be repaired, it will be replaced with a brand new or refurbished unit of the same model
- The high quality battery of Power X is designed to last 5 years under normal usage. We consider this as the lifetime of Power X
- Accidental damage, abuse or generally wear and tear that doesn’t affect use are not covered
- Warranty only covers Power X in original, unmodified condition. Opening up the shell or tampering of the device may void its warranty
- If your case is not covered by the above, we still encourage you to contact us as we can repair your Power X outside of warranty, charging actual material and labor costs
Last updated: October 30, 2019 06:58
How can I reach you?
Please feel free to contact us through [email protected]
Last updated: October 30, 2019 06:58
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.